So, I opened my email today and had the following from Time Warner:
You can get the answers you need quickly and easily online. Our Chat service offers:
• 24/7 access to live Chat agents
• A user friendly format
• Easy-to-find links throughout our website
• Advanced technology that can provide remote diagnostics for your Road Runner® Broadband
As it happened, our phone line, which we run through them, wasn't working, so I thought, "Sure, let's give it a try." (Let's just call that Mistake #57 w/me and Time Warner...we have a history).
When I got to the Chat screen, I had to give them a bunch of personal data, but presumably, they already have that, along with the rights to my 1st born child, so I gave them what they wanted, and the next screen said this:
You are waiting for an analyst to assist you.