Time Warner - 125th in the Queue? Really?

So, I opened my email today and had the following from Time Warner:

Need Help? Let's Chat.    

You can get the answers you need quickly and easily online. Our Chat service offers:

• 24/7 access to live Chat agents
• A user friendly format
• Easy-to-find links throughout our website
• Advanced technology that can provide remote diagnostics for your Road Runner^® Broadband

As it happened, our phone line, which we run through them, wasn't working, so I thought, "Sure, let's give it a try." (Let's just call that Mistake #57 w/me and Time Warner...we have a history).

When I got to the Chat screen, I had to give them a bunch of personal data, but presumably, they already have that, along with the rights to my 1st born child, so I gave them what they wanted, and the next screen said this:

You are waiting for an analyst to assist you.

You are currently 125 in the queue.

 

125? Really, Time Warner? How do you even type that with a straight face? How do you maintain any semblance of business integrity when you tell someone that they are 125th in line to CHAT with one of your extremely intelligent customer advisers?

 

125th in line?

 

Wow, Time Warner, you have taken service to a whole new level. I'm not quite sure how this qualifies for 24/7, other than stringing me along for my whole day off. I get to blog while I'm waiting. I suppose there's that. Um, yeah...

 

Balanced Babe - Molly Wendland